PRIVACY POLICY – VELTROVA.RO

1. General Information

Your data privacy is important to us.

This policy explains how Veltrova collects, uses, and protects the personal data of users of the Veltrova.ro website.

2. Data Controller

The personal data controller is:

Veltrova
📍 (add company name + headquarters)
📧 contact@veltrova.ro
📞 (phone, if any)

3. What data we collect

We may collect the following categories of data:

First and last name
Email address
Phone number
Shipping/billing address
Billing data (CIF, company – if applicable)
Website usage data (IP, browser, behavior)

4. How we collect data

Data is collected:

directly from the user (forms, orders)
automatically (cookies, similar technologies)

5. Purpose of data processing

Data is used for:

order processing
product delivery
customer communication
invoice issuance
improving site experience
marketing (only with consent)

6. Legal basis

Data processing is based on:

contract performance
legal obligations
user's consent
legitimate interest of the controller

7. Data Storage

Data is kept only as long as necessary for:

fulfilling the stated purposes
compliance with legal obligations

8. Data Disclosure

Data may be transmitted to:

courier companies
payment processors
IT providers
public authorities (when legally required)

We do not sell or distribute data to third parties for commercial purposes.

9. User Rights

According to GDPR, you have the following rights:

right to access data
right to rectification
right to erasure ("right to be forgotten")
right to restriction of processing
right to data portability
right to object
right to lodge a complaint with authorities

10. Cookies

The site uses cookies to improve user experience.

For details, please consult the Cookie Policy.

11. Data Security

Veltrova implements technical and organizational measures to protect data against:

unauthorized access
loss
alteration or disclosure

12. Marketing and newsletter

Users may receive commercial communications only if they have given their consent.

They can unsubscribe at any time using the link in the email or by contacting us.

13. Policy Changes

We reserve the right to update this policy.

The updated version will be available on the website.

14. Contact

For any questions or requests regarding personal data:

📧veltrova.ro@yahoo.com

Privacy Policy (GDPR)